FAQ: The Weird
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

I signed up to be notified before the campaign launched. How do I get the exclusive d20?

If you signed up to be notified about the campaign before it launched, all you need to do is make a pledge at any pledge level. You get the exclusive silicone d20 automatically added to your rewards.

Last updated: September 13, 2022 08:23

How do I get my rewards?

Rewards for this campaign will fulfill over time as each reward is created and released. We fulfill rewards through our online store—the MCG Shop—which puts you, the backer, in charge of redeeming your rewards as they are released (we don’t collect shipping addresses and rewards do not ship automatically). Check out this page which shows you the reward fulfillment process: https://www.montecookgames.com/how-to-claim-your-kickstarter-reward/

Last updated: October 05, 2022 20:24

When will I get my rewards?

We estimate that the books will be ready for fulfillment in September 2023, and the decks will be ready in early 2024. We’ll stay in touch through Updates, Cypher Chronicles (our newsletter), and social media.

Last updated: October 05, 2022 20:25

How long do I have to redeem my rewards?

You have one year from the release date of the product to redeem it from the MCG Shop.

Last updated: October 05, 2022 20:26

How does shipping work? Is it included in my pledge? Will all my rewards come at once?

When a reward is ready to fulfill, you’ll use the MCG Shop to manage the process. This puts you, the backer, in charge of redeeming rewards at your convenience, and ensures we always have your up-to-date address at the time we ship a reward. We offer a variety of domestic and international shipping methods from which you can choose. As of this writing, basic domestic shipping is $7 per shipment, but we do not control future postal rates, so that cost is subject to change. International shipping is based on postal and shipping rates at the time of the order, and varies by destination and shipment weight. You can find detailed information about our shipping process here: https://www.montecookgames.com/kickstarter-reward-redemption-and-fulfillment/

Last updated: October 05, 2022 20:27

How do I give you my shipping address?

Good news! We don’t need it through BackerKit. You’ll enter your shipping address on the MCG Shop each time you redeem a reward.

Last updated: October 05, 2022 20:29

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

Current Estimated Shipping Date: September 2023

Last Updated At: 10/05/22
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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